From time to time, the Prudential Financial or the PGIM name or logo have been misused by imposters and unauthorized individuals for fraudulent purposes, including:

• Investment ‘advice’ groups on Whatsapp, Telegram, or other platforms, which target victims in social media advertisements and engage victims in crypto investment scams
• Websites that falsely represent an affiliation with Prudential
• Fake job applications seeking a victim’s personal info, banking info or money
• Investment schemes that purport that Prudential is a guarantor of financial transactions
• Schemes involving scammers who request assistance cashing a check, provide a victim with explicit mobile deposit instructions, and request the victim return a small portion of the money to the scammer in exchange for their ‘help’
• Counterfeit checks received unsolicited in the mail

Verify a Prudential Communication

When you receive a call, email, or letter from any institution requesting your personal information, it’s wise to always verify the source to make sure you’re not the target of fraud. United States customers who receive a suspicious letter, email, direct message, or other communication may contact us at the appropriate Business Contact Center to inquire about its authenticity. Outside of the United States, contact the country specific global website. To verify a Prudential advisor, search for the advisor by name on the Prudential.com “Find an Advisor” site.

Identity Theft

Customers victimized by identity theft are encouraged to reach out to an appropriate Business Contact Center to report the id theft incident and discuss additional security controls. (Please refer to the section above for details on how to find the appropriate contact center).

Scam Victims

If you made a payment to a fraudster, contact  your bank or financial institution immediately. If a fraudster communicated on a social media or messaging app, report the fraudster’s profile and messages to that app.

Victims are encouraged to report fraud schemes to their local law enforcement and file a police report.

• identitytheft.govopens in a new window lists customized next steps to recover from id theft and protect your identity and assets
• Internet Crime Complaint Center IC3 file a Cyber Scam complaint with the FBI
• http://www.reportfraud.ftc.gov/ or the Federal Trade Commission (FTC) Consumer Help Line 1-877-382-4357
• https://www.cftc.gov/complaint Commodity Futures Trading Commission (CFTC)
• https://www.sec.gov/tcr Securities and Exchange Commission (SEC)
• https://dfpi.ca.gov/file-a-complaint/ California’s Department of Financial Protection and Innovation (DFPI) 

In Canada: The Canadian Anti-Fraud Centre collects info on fraud and identity theft and provides info about scams on  https://www.antifraudcentre-centreantifraude.ca or 888-495-8501.

In Europe: https://www.europol.europa.eu/report-a-crime/report-cybercrime-online

In the United Kingdom:

• https://www.actionfraud.police.uk/how-to-report-fraud Action Fraud, the UK National Fraud and Cyber Crime Reporting Centre
• https://www.fca.org.uk/contact the UK Financial Conduct Authority accepts scam reports
• https://www.fca.org.uk/scamsmart ScamSmart on the UK Financial Services site educates on how to detect scams

Report Fraud

Please report fraud relative to Prudential or PGIM by visiting  https://prudential.ethicspoint.com.