How can we help you?

Where can I get a copy of my tax forms?

Tax forms are available online for downloading and printing. Click here to view a listing of the tax forms available.

How do I get information about my policy?

You can view your policy values online by logging in to our online account. If you have not enrolled yet for Prudential Online Account Access, you can enroll here. If you need assistance with enrollment, please call 1-800-PRU-HELP (778-4357). Once you have your username and password and have logged in to the account access service, you will be able to view your policy values. Please keep in mind that detailed policy information may not be available for all of your policies. Your other option for getting policy values is to call Prudential's automated IVR response system.

The following policy value information is available through this online system:

• Policy Face Amount
• Policy Cash Value
• Value of All Dividends
• Unit Value of Each Fund (for variable life policies beginning with Q, R, or 9)
• Balances of Each Fund (for variable life policies beginning with Q, R, or 9)
• Fund Withdrawal Amount (for variable life policies beginning with Q, R, or 9)
• Loan Amount Available
• Loan Amount Outstanding
• Policy Surrender Value

To access Prudential's automated response system, call us toll-free at 800-778-2255. Remember to have your policy numbers handy when you call. You also have the option of speaking with a customer service specialist if the information you need is not available through the automated response system, or if you have additional questions or requests.

How do I file a death claim?

There are two ways you can file a death claim on a Prudential policy or account. You can submit your individual life insurance claim online at www.prudential.com/claims or contact your Financial Professional.

Why did I receive a 1099-R form?

Distributions of $10 or more for a pre-death distribution from a life insurance contract must be reported on IRS Form 1099-R. If part of the distribution is taxable and part is nontaxable, the entire distribution must be reported on IRS Form 1099-R. Here are a few scenarios for which a Form 1099-R might be generated:

• Surrender of a policy that has a gain
• Lapse of a policy that has a loan and investment gains
• Partial surrender of a policy that has a gain, including surrenders for a reduction in face amount
• Any distribution from a Modified Endowment Contract that has a gain

How do I change my beneficiary?

You can change your beneficiary arrangement online by logging into your account.

1. Log in to your online account. Not registered? Set up online access.
2. Click the “Change Beneficiaries” button located in the Quick Actions section of your account dashboard.

How can I check the status of a death claim?

To check the status of a claim, call Prudential's Customer Service Center Mon.­Fri., 8 a.m.-8 p.m. ET at 800-496-1035.

What is a Required Minimum Distribution (RMD)?

Your RMD is the amount the IRS requires you to withdraw from your retirement accounts when you reach the applicable age (depending on the year you were born, the applicable age is anywhere between 70½ and 75 years). This ensures money saved in these accounts is eventually taxed by the IRS.

Once you reach the applicable age, the IRS requires that you take an RMD payment for that year – and every year going forward.

Every January, we’ll communicate the RMD amount for your Prudential annuity contract. Please note that this amount will be only for your Prudential contract. RMDs are generally required for most retirement accounts such as 403(b) accounts and traditional, SEP, and SIMPLE IRA accounts, including those you may have from other financial institutions.

If you don’t take an RMD, you may have to pay a 25% excise tax on amounts not distributed as required (this may be reduced to 10% if corrected in a timely manner). The excise tax is in addition to any ordinary income taxes you may owe.

Click here for more information and Frequently Asked Questions about RMDs.

How can I access my account information?

You can find your account information online. If you have not enrolled yet for Prudential Online Account Access, you can enroll here. If you do not have a password or have forgotten your password, please click here.

Will I receive a 1099-R form from Prudential this year?

Will I receive a 1099R form from Prudential this year?

1099-R FORMS ARE ISSUED FOR:

• Distributions from IRA, NQ, and 403(b) contracts that result in taxable income.
• Distributions from Non Trusteed Pension Plans
• 1035 Exchanges, Direct-Rollovers, Recharacterizations and Roth Conversions
• Non-spousal ownership change.
• Earnings on contracts subject to 72(u).
• TPIA fees from NQ accounts- if certain requirements** are not met

* * Based on an Internal Revenue Service (IRS) Private Letter Ruling (PLR) that was received by Prudential that allows for favorable tax treatment of advisory fees withdrawals from Non-Qualified fee-based annuities, we will be able to suppress tax reporting Non-Qualified Annuities for investment advisory fees if certain requirements are met based on guidelines of the PLR.

The Registered Investment Advisor (RIA) firm must attest to the following:

• The fees will not exceed an annual rate of 1.5% of the Contract’s cash value based on the period in which the fees are related.
• The fees coming from the contract are ONLY for investment advice; no other services.
• The fees coming from the contract are ONLY for investment advice for the contract the fees are being disbursed from.

1099-R FORMS ARE NOT ISSUED FOR:

• Distributions from a NQ contract that do not result in taxable income.
• Qualified transfers (i.e. IRA to IRA.)
• Spousal ownership change.
• Distributions from Custodial or Qualified Funding Vehicles (i.e. Trustee Pension Plan, 401(k), Profit Sharing Plan.)

TPIA fees from IRA accounts.

Where can I find commonly used forms?

 You can find a list of commonly used forms online or you can log in to your account. To access forms within your account:

1. Log in to your account.
2. Click the “Product Summary” link located in the Quick Actions section of your account dashboard.
3.  Scroll to Quick Actions and select "See Annuity Forms".

How do I change my contact information (e.g. mailing address, phone number, email address, etc.)?

You can log in to your online account and update your personal contact information in the “Profile” section. If you haven’t registered for a Prudential annuity account online, register now.

How do I access my Prudential tax forms?

Doing your taxes can be a chore. But here’s one thing that’s easy: downloading your tax forms from Prudential. Just follow these five steps:

1. Log in through the portal at the top of the page.
2. Click “View Details” for the Prudential plan for your Group Annuity benefit (there may be more than one account if you have multiple Prudential products).
3. From the menu on the left-hand side, choose “eDocuments.”
4. “Tax Forms” are the first section: Click “View/Print Prudential Tax Forms” to access your forms. For many people there’s just a 1099R Distribution form, but there may be more than one, depending on the structure of your particular benefit under the Group Annuity Contract.
5. Once you’ve downloaded your forms, click “Log out” and enjoy your day!

How do I update my contact information?

It’s a good practice to periodically confirm that the personal information Prudential has on file for you is accurate and up to date. This is especially important if you experience a big event, like moving to a new address. Reviewing and updating your address information is easy—just follow these steps:

1. Log in in through the portal at the top of the page
2. Click “View Details” for the Prudential plan for your Group Annuity benefit (there may be more than one account if you have multiple Prudential products).
3. From the menu on the left-hand side, choose “Personal Information”.
4. You'll see the address information we currently have on file for you. To make changes or corrections, simply click “Change Home Address.”
5. Provide the updated information and click “Apply Changes.”
6. Once you're all done using the site, click “Log out” and enjoy your day!

What is the Contract Number and why do I need it?

The Contract Number is the unique identifying number assigned to the Contract that covers the annuity that was purchased for you. Whenever you contact us, please reference the Contract Number, as it helps us to locate your records and be more responsive to you.

Does Prudential offer direct deposit of my monthly benefit?

Yes, Prudential does offer direct deposit to U.S. banking institutions. To start receiving or to make changes to your existing direct deposit: 

1. Log in in through the portal at the top of the page.
2. Click “View Details” for the Prudential plan for your Group Annuity benefit (there may be more than one account if you have multiple Prudential products).
3. From the menu on the left-hand side, choose “Payment Settings". You'll see the current method of payment we have on file for you.
4. To make changes simply click the link that says "Change to Direct Deposit".
5. Provide the updated information and click “Apply Changes.”
6. Once you're all done using the site, click “Log out” and enjoy your day!

How do I file a retirement annuity benefit death claim?

You can submit your retirement annuity benefit death claim onlineOpens in new tab.

What is a Customer Identification Number and why do I need it?

To protect your privacy, Prudential does not use your Social Security number (SSN) in any correspondence we send. Instead, we create a unique, nine-digit, alphanumeric Customer Identification Number for each person (e.g. A12345678). Whenever you contact us, please reference the Customer Identification Number, as it helps us to locate your records and be more responsive to you.

How do I register my account?

Accessing your Prudential policies and accounts is easy. You can enroll online, or if you would like to enroll by phone, please call 800-PRU-HELP (778-4357) for an enrollment specialist. Our enrollment specialists are available Mon.-Fri., 8 a.m.-10 p.m. All times are Eastern Time.

How do I log in to view my account?

To log in to view your online account:

1. Log in here or select the yellow Log in button in the upper right-hand corner of Prudential.com.
2. Enter your User ID (which you chose during the registration process) and password.

If you have not enrolled yet for Prudential Online Account Access, you can enroll here. If you do not have a password or have forgotten your password, please click here.

What if I forgot my password or want to change my password for Account Access?

If you forgot your password, choose a new password by using the forgot your password link on the login screen.

To change your password, login to your account and update your personal information in the “Profile” section. 

What products and services are available in my account?

For investment accounts, online access allows you to:

• Update contact information
• Access your product values
• Access your mutual fund statements/tax forms
• Process exchanges and on-demand purchases into existing mutual fund accounts
• Track, view, and print your mutual fund account history since inception

For insurance accounts, online access allows you to:

• Change beneficiaries
• Change email
• Change mailing address
• Access tax documents
• View statements/values
• Reallocate
• Loan and div disbursement
• Make premium and loan payments

For annuities accounts, online access allows you to: 

• One-Time withdrawals (individually owned contracts)
• Systematic Withdrawals (individually owned contracts)
• Beneficiary Change (individually owned contracts)
• Enroll in eDocs
• Status Tracker

How is my personal information protected?

Privacy and security of your information are amongst our highest priorities. We use firewalls, encryption technology, user access codes (e.g., userIDs and passwords), and other mechanisms to control access to systems and data. We will continue to assess new technology and evaluate its ability to provide additional protection of your personal information. Secure Socket Layer (SSL) technology ensures that your account can only be accessed with the password you choose so that you can use our services with confidence. Learn more about our privacy policy and your security by reviewing our Privacy, Business Integrity, and Terms and Conditions documents.

Where can I find information about Group Insurance?

Visit our Group Insurance page online to learn more about our group benefit products and solutions. 

When can I enroll?

Prudential and your employer may decide on an initial and/or periodic open enrollment period. During this time, eligible employees may enroll for coverage without providing medical evidence up to certain guaranteed issue limits. The most common initial enrollment period is 31 days.

How do I submit a group life claim?

If your loved one had life insurance coverage through their employer, you can submit the claim online here or contact your loved one’s employer.

How do I continue or covert an insurance policy?

Converting your group insurance policy to an individual life insurance policy may be a good financial option for your family. Benefits to converting your existing coverage include:

• No health questions or exams
• Level premiums with no rate increase as you age
• Available as an option on all Group Life Insurance plans
• Can take as much as you had under your Group Life Insurance plan

You can find all the information you need here.

Where can I submit a request to change the beneficiary on my annuity?

You may change your beneficiary at any time via your secure Prudential Online account:

1. Log in to your account.
2. Click the “Change Beneficiaries” button located in the Quick Actions section of your account dashboard.
3. Follow the prompts to update your beneficiary information.