Support and resources in your moment of need

We understand navigating loss is difficult, and we’re your Rock when you need us most. That’s why we collaborated with Empathy® to support you and your family.

Get caring, compassionate support—at no cost

92% of Empathy families report feeling better after using the service.*

As a beneficiary, you can explore practical digital support tools and resources, paired with the human touch provided by a Care Manager, to help face the challenges following a loss.

Through our collaboration with Empathy® you have access to robust resources and personalized guidance to help you create a step-by-step plan tailored to your needs.

A dedicated Care Manager is there for you via live chat, email, and phone. Your Care Manager provides compassionate guidance, help with certain tasks, and a listening ear.

Provides grief resources such as meditation and daily healing practices. Digital tools help share tasks and paperwork to save time for family members.

Get expert guidance and support

Coping with a loss may require various forms of assistance. Through our collaboration with ComPsych® Corporation, the world’s largest provider of mental health services, we help you in your time of need.

To contact ComPsych, please call: 833-962-0064 | TTY: 800-697-0353

We’re here for you every step of the way

Our simple claims process:

the insured’s employer or association

the form from the claim kit and submit supporting documents

the claim information received in good order

the claims benefits payment

the 24/7 grief support and planning services

More claims information and other resources

Download a claims form

Complete and return it to us.
Claims questions?

Click here to send us an email.
Financial advice is available

Get an evaluation of your personal needs.

Disclaimer

* Source Empathy website, © 2024

Empathy’s services are available through an agreement with The Empathy Project Inc. (Empathy). Prudential is not responsible for the services provided by Empathy. The use of these services is optional and certain services may not be available in all jurisdictions and only available to U.S. residents. No personal information collected from you by Empathy is shared with Prudential. For more information on how your personal information is collected and used by Empathy, please see Empathy’s Privacy Notice: https://www.empathy.com/legal/privacy

Certain services may not be available in all states or market segments. My GuidanceResources® suite of services and EstateGuidance® are optional services. These services are provided by ComPsych® Corporation and FinancialPoint® Corporation, respectively. Prudential is not responsible for the services provided by ComPsych® Corporation or FinancialPoint® Corporation but helps coordinate billing for these services with its premium billing.

The Prudential Insurance Company of America (Prudential).

Artificial intelligence helped to create this content, which has been reviewed and approved by a representative of Prudential.

Group Insurance coverages are issued by The Prudential Insurance Company of America, a Prudential Financial company, Newark, NJ.

©2024 Prudential Financial, Inc. and its related entities. Prudential, the Prudential logo, and the Rock symbol are service marks of Prudential Financial, Inc. and its related entities, registered in many jurisdictions worldwide.

Please note: You are leaving Prudential’s website and being directed to a site that is managed by Empathy and not Prudential or any of its subsidiaries.

Please note: You are leaving Prudential’s website and being directed to a site that is managed by Empathy and not Prudential or any of its subsidiaries.

Please note: You are leaving Prudential’s website and being directed to a site that is managed by Empathy and not Prudential or any of its subsidiaries.

Please note: You are leaving Prudential’s website and being directed to a site that is managed by Empathy and not Prudential or any of its subsidiaries.

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