FAQs

Tax forms are available online for downloading and printing. Click here to view a listing of the tax forms available.

Under the tax law, certain distributions from life insurance policies result in taxable income to the policyowner. If a distribution is taxable, the amount the policyowner is taxed on is limited to the "gain" in the policy, which generally equals the policy's cash surrender value less the premiums paid. The following are the most common types of distributions and transactions that may result in taxable income to the policyowner: partial withdrawals, policy surrenders and lapses, and certain dividends. In addition, loans from policies that have been classified "modified endowment contracts" may result in taxable income to the policyowner. These are reported on a Form 1099-R. A copy of the tax form is sent to the IRS.

Generally, any person who pays interest aggregating $10 or more during a calendar year to a payee is required to report such interest on IRS Form 1099-INT. Listed below are a few scenarios for which a Form 1099-INT might be generated:

• Interest earned on dividend accumulations
• Interest earned on insurance death claim proceeds from the date of death to the date of settlement
• Interest earned on refund of premium to avoid a policy becoming a Modified Endowment Contract

Distributions of $10 or more to a payee for a pre-death distribution from a life insurance contract must be reported on IRS Form 1099-R. If part of the distribution is taxable and part is nontaxable, the entire distribution must be reported on IRS Form 1099-R. Listed below are a few scenarios for which a Form 1099-R might be generated:

• Surrender of a policy that has a gain
• Lapse of a policy that has a loan and investment gains
• Partial surrender of a policy that has a gain, including surrenders for a reduction in face amount
• Any distribution from a Modified Endowment Contract that has gain

The distribution code indicated on the form identifies its characteristics. For example, a Code 1 indicates a premature taxable distribution that may be subject to an additional 10 percent tax. A Code 4 indicates it is a death benefit. A full description of all distribution codes is listed on the back of the form you receive.

Both forms report income generated by a policy, but they each report a different type of income. The Form 1099-INT is used to report interest credited on certain policy proceeds. The Form 1099-R is used to report distributions of a policy or contract's internal earnings (gain) that were previously untaxed.

Generally, only you—as the contract owner—may withdraw funds from your annuity. In certain circumstances, you may be able to provide a third party with the right to withdraw funds on your behalf (e.g., a trustee, a person with a power of attorney, etc.).

Prudential is generally required to withhold taxes from your withdrawal unless you elect otherwise. However, based on federal and state tax laws, there are some situations where you may not opt out of withholding.

If you elect to not have income taxes withheld, you may incur penalties under the estimated tax rules if your withholding and estimated tax payments are not sufficient. There is a minimum 10% federal income tax withholding required on the taxable portion of non-periodic payments, and we will report transactions to you and the Internal Revenue Service (IRS) if required under tax law.

You may wish to consult with your tax advisor if you have any tax questions. Because each situation is unique, neither we nor our representatives can provide tax advice.

Yes. In most cases, we can deposit your funds into your bank account through our Electronic Funds Transfer (EFT) payment program. If you don’t have EFT already set up for your account and would like to, you may submit to us an EFT registration form and a copy of a voided check or, in some circumstances, we can help you set up EFT over the phone.

To access an alphabetical list of forms:

1. Log in to your account.
2. Click the “Product Summary” link located in the top left side of the screen.
3. Click the blue “Forms” link located below your assets and guaranteed income information.

If you are registered for our Electronic Funds Transfer (EFT) payment program, you will generally receive the funds in your account within 1-3 business days. If you request a check, you will generally receive it within 3-5 business days.

We will post the transaction to your account the day following the day we process the transaction and notify you via email if you are signed up for our e-Documents (“eDocs”) program. Log in to your account and click on the “Documents” tab to view the transaction confirmation.

To confirm your withdrawal request status and other pending transactions, you can choose to log into your account (after logging in, select Transaction status) or view high-level updates without logging in. To check your transaction status without logging in, make sure to have your policy number. 

Yes, most annuity withdrawals can be initiated via your online account.

1. Log in to your account.
2. Scroll to the Quick Actions section and select “Withdrawal”.

A cash surrender charge is a contractual fee that we would apply to the amount you would receive if you surrendered (canceled) your annuity contract. Generally speaking, a surrender charge:

• May apply if you surrender the annuity contract before a pre-determined date. Oftentimes, the surrender charge decreases the longer you own the annuity.
• May be based on how much time has passed since you added money to your annuity contract.

You may log in to your account to view your contract and current values, including potential surrender charges that would apply to withdrawals. Please note that, based on your contract, you may be able to withdraw up to a pre-determined amount without incurring a surrender charge (the “charge-free” amount).

You may change your beneficiary at any time via your secure Prudential Online account:

1. Log in to your account.
2. Click the “Change Beneficiaries” button located in the Quick Actions section of your account dashboard.
3. Follow the prompts to update your beneficiary information.

You may log on to your account and update your personal contact information in the “Profile” section. If you haven’t registered for a Prudential annuity account online, register now.

You may access account statements, transaction confirmations and other account-related documents online. Log in to your account and click on the “Documents” tab. You may filter the documents to make it easier to find the ones you want.

You may request trades in your variable annuity online. Log in to your account and then:

1. Click on “My Accounts.”
2. Click on the “View Details” link on the account overview page.
3. Click on the “Reallocations” link from the list on the top of the next page.

The site will bring you into the system where you can request a trade.

Market volatility, understandably, can make customers with variable annuities feel uneasy. Please contact your financial professional to discuss your concerns about market volatility and what steps you may be able to take to mitigate or reduce your risk.

Tax forms are available online for downloading and printing.

1. Log in
2. You'll be taken to the new Tax Center (you can also access it from the left menu by clicking "Tax Center").
3. Select the year and view and print your documents using the table below.

For more information regarding your tax forms, visit the Tax Center.

Beginning January 1, 2015, you can make only one rollover from an IRA to another (or the same) IRA in any 12-month period, regardless of the number of IRAs you own.

The one IRA rollover limit does not apply to:

• Rollovers from Traditional IRAs to Roth IRAs (conversions)
• Trustee to Trustee transfers to another IRA
• IRA to Plan rollovers
• Plan to IRA rollovers
• Plan to Plan rollovers

Tax Forms most frequently produced are Form 1099-R, 5498, 1099-INT, 1099-B, 1099-DIV, 1042-S

• 1099-R - IRS Form reporting distributions from Pensions, Annuities, Retirement or Profit Sharing, Plans, IRAs, and Insurance contracts. This form is mailed to contract owners by January 31st.
• 5498 - is issued for IRA, Simple IRA, Roth IRA and SEP.  Form 5498 discloses the amount of the IRA contributions, Rollovers and the Fair Market Value as of December 31st. This information is reported on the 4th Quarter Statement. If there is no 4th Quarter Statement an IRS Form 5498 will be mailed to you by January 31st. This form is mailed by May 31st if a prior year contribution is made between January 1st and the tax filing due date.
• 1099-INT - Reports Interest income i.e. delayed claim interest and delayed legal interest mainly. There is a Contractual interest $10 threshold and a Non-Contractual $600 threshold. This form is mailed to contract owners by January 31st.
• 1099-B - reports the proceeds resulting from the sale redemption or liquidation of shares of mutual funds.
• 1099-DIV - reports distributions such as dividends, capital gain distributions, or nontaxable distributions that were paid on stock (including mutual funds).
• 1042-S - reports US taxable income and the corresponding withholding relating to the income received by nonresident aliens (NRAs). This includes Interest accumulated in this account. Distributions to a Foreign Entity are also reported on this form in accordance with FATCA.

You will receive a 1099-R if a reportable tax event from a Pension, Annuity, Retirement/Profit Sharing Plan, IRA or Insurance Contract occurred.

Below are Prudential’s 2025 guidelines to accommodate a 2024 attribution:

New contracts must be issued (funded and active) on or before April 15, 2025 for payments to be coded with the 2024 tax year. All paperwork must have met good order requirements by 4 p.m. ET on April 15, 2025. This includes wires and checks being received in a Prudential Retirement Strategies bank account. A postmark of April 15, 2025 will not be acceptable for a 2024 contribution on new contracts. 

For existing contracts, additional contributions must be postmarked on or before April 15, 2025. Through April 15, 2025, clearly indicate the tax year on client’s’ paperwork/check, otherwise all contributions will be assumed as 2025 tax year contributions. Additional contributions made via EFT-In must be drafted by April 11, 2025 to be considered for a 2024 tax year contribution. If the additional contribution is received by a financial professional and is postmarked on or before April 15, 2025, he/she must forward the payment to Prudential by May 15,2025, with proof of postmark (for example, copies of the client’s postmarked envelope or overnight package).

SEP IRA contributions will be reported on IRS Form 5498 based on the year in which they are received. We are not responsible for reporting the year for which deposits are being claimed as contributions. Taxpayers should consult their tax advisors regarding attributions or contributions for tax reporting purposes.

If you have any questions, please call the Service Center at 800-513-0805, which is available Monday through Friday between 8 a.m. and 6 p.m. ET.

Entity owned contracts, i.e., Trusts, that are not subject to 72(u) will always use Distribution code 1, as there is no date of birth for an entity, except in the case of a Grantor Trust. Distributions from a Grantor Trust are reported based on the Grantor's date of birth (DOB), and it will be coded as a 1 for an early distribution or as a 7 for normal distribution based on the Grantor's DOB.

The withdrawal form did not indicate disability. You can file IRS Form 5329 and would have to prove to the IRS on your own that the disability exception applies.

For Non-Qualified contracts there are 2 possible reasons:

• The distribution was all earnings; it did not contain any return of cost basis.
• The contract is aggregated.

For Qualified contracts (except for Qualified Trustee Owned Pension Plans and 457 Plans):

• Since some or all of the distribution may be taxable as ordinary income for the tax year in which the distribution is made. We report all distributions as fully taxable on IRS Form 1099-R. If a portion of the distribution is not taxable, you would indicate that on your own return.

Qualified contracts are funded with pretax dollars and Prudential doesn't track Cost Basis. Non-Qualified contracts are funded with after tax dollars, and earnings are taxable and generally come out first.

• Taxable Amount Not determined is used on Non-Qualified accounts that were funded with a 1035 exchange where the prior institution did not send us the cost basis
• For Roth IRA contracts we report all distributions as taxable amount not determined

If the taxable amount seems high this contract is most likely a non-qualified annuity that is part of an aggregated group.

Section 72(e) (12) of the Internal Revenue Code requires that all annuities entered into after October 21, 1988 be aggregated and treated as a single deferred annuity contract for the purpose of determining the amount of taxable gain includible in gross income. Aggregation applies to all contracts:

• Purchased by the same contract owner
• From the same insurance company and its affiliates
• During the same calendar year

All non-qualified annuity contracts issued to the same contract owner, by the same insurance company or affiliate, in the same calendar year they are treated as a single contract for tax gain purposes. Aggregated groups are determined by the TIN of the owner.

Aggregation rules do not apply to: Qualified Contracts, Immediate Annuities, contracts subject to 72(u) of the Internal Revenue Code and contracts issued prior to October 21, 1988.

An IRA to Roth conversion is generally fully taxable. Taxable amounts are included in income in the year of conversion subject to ordinary income tax. 10% withholding applies unless an election out is received. RMD if applicable should be removed before the conversion.

Amounts converted from an eligible IRA to a Roth IRA are required to be included in the customer's taxable income in the year of conversion. Generally, this includes deductible contributions made to the IRA and any earnings on those contributions and the present value of the actuarial benefit if applicable. A Form 1099-R will be issued reflecting the conversion from the traditional to the Roth IRA. The Form 1099-R will reflect a distribution code of either a 2 (under 59 ½ with an exception) or 7 (over 59 ½). In addition, a Form 5498 will be generated to reflect the amounts converted to the Roth IRA.

Death proceeds from an annuity contract are taxable to the extent there is gain. Under normal circumstances a beneficiary is responsible for the income tax on the death benefit they receive. However, there are exceptions to this general rule as indicated below.

On an annuitant driven contract the death proceeds are payable at the death of the annuitant and are payable to the beneficiary. If the annuitant is the owner, tax reporting is to the beneficiary. If the annuitant and owner are different, tax reporting is to the owner.

On an owner driven contract the proceeds become payable upon death of the owner. For single owned contracts, the proceeds are paid to and reportable to the beneficiary. For Jointly owned contracts, if the surviving owner is not the beneficiary, the surviving owner will receive the tax reporting, however, the beneficiary will receive the proceeds.

On an Entity owned contract the death proceeds are payable at the death of the annuitant and are paid to the beneficiary. The tax reporting is to the owner.

Effective 2025, tax forms can no longer be imported, the information must be entered manually.

To access another copy of your tax forms, you can: 

• Use our chatbot to request a 1099-R tax form in the mail (You will need to provide your Contract Number, Date of Birth and the last four digits of your Social Security number.)
• Log in to your online account

Converting your group insurance policy to an individual life insurance policy may be a good financial option for your family. Benefits to converting your existing coverage include:

• No health questions or exams
• Level premiums with no rate increase as you age
• Available as an option on all Group Life Insurance plans
• Can take as much as you had under your Group Life Insurance plan

You can find all the information you need here.

If your loved one had life insurance coverage through their employer, you can submit the claim online here Open in new tab or contact your loved one’s employer.

If you need to file a disability (short-term/long-term), absence or pregnancy claim, you can submit a claim online through your workplace benefits account. To get started, visit http://www.prudential.com/mybenefits Opens in a new window to register and/or log in to your account. Once logged in, select the "My Claims" tab from the left navigation bar and click on the option to "File A Claim / Report An Absence".

You can submit a new supplemental health (accident, critical illness, and hospital indemnity) claim online in just three simple steps. To complete the process, tell us what happened and when, who provided the treatment, and give us permission to get any additional information we may need from your doctor to help speed up the process.

To get started, visit http://www.prudential.com/mybenefitsopens in a new window to register and/or log in to your account. Once logged in, select the "My Claims" tab from the left navigation bar and click on the option to "File A Claim / Report An Absence".

Prudential and your employer may decide on an initial and/or periodic open enrollment period. During this time, eligible employees may enroll for coverage without providing medical evidence up to certain guaranteed issue limits. The most common initial enrollment period is 31 days.

Participants must enroll within the initial enrollment period (usually 31 days) or during an open enrollment period to be covered without providing medical evidence for amounts less than or equal to the guaranteed issue limit. After the initial or open enrollment period, medical evidence satisfactory to Prudential must be provided for all amounts. Medical evidence is always required for amounts exceeding the guaranteed issue limit.

Click here for access to Press Releases, Community Resources, Awards, Technology and Employment opportunities at Prudential Financial. Prudential Financial's life insurance subsidiary* is one of the leading providers of group insurance in the United States. Our resources, financial strength and stability allow us to honor long-term commitments to employers and employees alike.

Employees must be active full-time employees working a minimum number of hours per week. Minimum hours can range between 20 and 40, with 35 hours being most common. Some employers require a waiting period of 30, 60 or 90 days following the date of hire. Employees must meet Prudential's active work requirements on the day insurance would otherwise begin.

To obtain a copy of your Group Variable Universal Life fund prospectus:

1. Log in to www.Prudential.com/mybenefits. 
2. Once logged in, select the GUL/GVUL option
3. Under Quick Actions there is a hyperlink to view/print documents

Visit our Contact Us page.

Sign up for edelivery online and enjoy a faster, easier way to keep on top of your account documents.

Secure access to your Prudential policies and accounts is easy. You can enroll online. or if you would like to enroll by phone, please call 1-800-PRU-HELP (778-4357) for an enrollment specialist. Our enrollment specialists are available Mon.-Fri., 8 a.m.- 10 p.m. All times are Eastern.

Choose a new password by using the forgot your password link on the login screen.

To log in to view your online account:

1. Log in here or select the yellow Log in button in the upper right-hand corner of Prudential.com.
2. Enter your User ID (which you chose during the registration process) and password.

If you have not enrolled yet for Prudential Online Account Access, you can enroll here. If you do not have a password or have forgotten your password, please click here.

To log off from your account, you may either click the "Log out" button (found in the upper right corner of your screen), or exit/quit out of your internet browser.

For investment accounts, online access allows you to:

• Update contact information
• Access your product values
• Access your mutual fund statements/tax forms
• Process exchanges and on-demand purchases into existing mutual fund accounts
• Track, view, and print your mutual fund account history since inception

For insurance accounts, online access allows you to: 

• Change beneficiaries
• Change email
• Change mailing address
• Access tax documents
• View statements/values
• Reallocate
• Loan and div disbursement
• Make premium and loan payments

For annuities accounts, online access allows you to: 

• One-Time withdrawals (individually owned contracts)
• Systematic Withdrawals (individually owned contracts)
• Beneficiary Change (individually owned contracts)
• Enroll in eDocs
• Status Tracker