Contact Us
Contact Us
Questions About Your Benefits
Questions about your policy or filing a death claim:
Life Insurance Virtual Chat Assistant
1-800-778-2255 (all policy numbers EXCEPT beginning with "FE")
- Monday to Friday 8 a.m. to 8 p.m. ET
1-833-626-1865 (policy numbers beginning with the letter “FE”)
- Monday to Friday 8 a.m. to 6 p.m. ET
File a claim online
Available 24 hours a day 7 days a week.
Make a payment
Make a quick, secure life insurance premium or loan payment without logging in or log in to manage your policy and payments easily.
Check transaction status
Log in to view full details on pending and completed transactions. Once logged in, select Transaction status to check the status.
Visit our website to manage your account online. For requests that cannot be completed online, give us a call and we’ll be happy to help you.
Retirement (Prudential)
This number is for individuals whose employer-sponsored pension benefits are being paid by Prudential via a group annuity contract.
Pensions
www.prudential.com/retirementgateway
1-800-621-1089
Monday to Friday, 8 a.m. to 6 p.m. ET
Automated voice-response system is available 24/7
File a claim online
You can submit your retirement benefit death claim online.
Policies provided through an Employer
Disability–Claims:
1-800-842-1718
- Monday to Friday 8 a.m. to 8 p.m. ET
Absence & Family Medical Leave–Claims or questions about your policy:
1-877-367-7781
- Monday to Friday 8 a.m. to 8 p.m. ET
Group Life Insurance–Claims or questions about your policy:
1-800-524-0542
- Monday to Friday 8 a.m. to 8 p.m. ET
Group Universal Life and Group Variable Universal Life–Group Policies provided through an Employer:
1-800-562-9874
- Monday to Friday 8 a.m. to 8 p.m. ET
Record Keeping Services - Policy Related Questions:
1-800-778-3827
- Monday to Friday 8 a.m. to 8 p.m. ET
To enroll in coverage:
1-877-232-3619
- Monday to Friday 8 a.m. to 8 p.m. ET
Medical Underwriting–questions about the process or requirements:
1-888-257-0412
NOTE: For inquiries about life insurance products, we can only release information over the phone to the policy owner.
Requests to have information mailed to the policy owner can be made by others, provided the information is mailed to the policy owner's address of record.
- Monday to Friday 8 a.m. to 8 p.m. ET
Supplemental Health Benefits (Includes Accident, Critical Illness, and Hospital Indemnity)–Claims or questions about your policy:
1-844-455-1002
- Monday to Friday, 8 a.m. to 8 p.m. ET
Available 24 hours a day 7 days a week.
You’re in the right spot, Fortitude Re customers! Prudential is excited to service your contracts as an unaffiliated third-party administrator.
Individual Prudential Annuities Contracts:
1-888-778-2888
Fortitude Re Contracts:
1-800-879-7012
Fax: 1-800-207-7806
- Monday to Friday 8 a.m. to 6 p.m. ET
Automated voice-response system is available 24/7
Annuities Virtual Chat Assistant
Check transaction status
View high-level status updates without logging in or log in to view full details on pending and completed transactions.
Regular Mail:
Annuities Service Center
P.O. Box 7960
Philadelphia, PA 19176
Overnight Mail:
Annuities Service Center
1600 Malone St.
Millville, NJ 08332
Mutual Funds:
1-800-225-1852
- Monday to Friday 8:30 a.m. to 5 p.m. ET
Investment Accounts (LPL Accounts)
1-877-205-3540
Hours of Operation: 8am to 7pm (EST)
Address (Regular Mail)
LPL Financial
Attention: Dept M
P.O. Box 6575
Fort Mill, SC 29716
Simple IRA:
1-800-298-1345
- Monday to Friday 8:30 a.m. to 4:30 p.m. ET
1-800-732-0416
- Monday to Friday 8:30 a.m. to 6 p.m. ET
Additional Inquiries
Individual Life Insurance, Mutual Funds, Annuities, & Retirement:
Call 1-800-PRU-HELP (1-800-778-4357)
- Monday to Friday 8 a.m. to 9 p.m. ET
- Saturday Closed
- Sunday Closed
Effective April 1, 2022, Empower officially acquired the full-service retirement business of Prudential. For more details, review the important information Downloads a PDF file associated with the acquisition.
If you received a communication that your workplace retirement account has moved to a new experience with Empower, review instructions PDF opens in a new window to access your account.
1-844-PRU-4ALL (778-4255)
We accept operator relay calls. If you're deaf, hearing impaired, or have a speech disability, call 711 for assistance.
- Monday to Friday 9 a.m. to 6 p.m. ET
Or contact us online for direct support for users with disabilities.
Accredited members of the media, please email the Prudential Communications team.
To verify employment for a current or former Prudential employee, please call 1-800-778-3279 and follow the prompts for Payroll.
Do you have a specific grievance or dissatisfaction with a Prudential product, service, or associate? If so, you can file a complaint online.
Before contacting us, we encourage you to view answers to commonly asked questions by clicking here.